Our economy has become a service economy. That means the challenge for organizations large and small is the same: create better experiences and deepen relationships with consumers.

Part 4 of a 5-part series of panel discussions and videos on the future of design.

Panel Members
Katie Dill – Head of User Experience, Airbnb
Cliff Kuang – Articles Editor, WIRED Magazine
Cale Thompson – Creative Director, Ziba

My role: interviewing and editing