Designers and product developers have argued for years whether true innovation comes from new technologies or smarter insights. The answer..
After more than a decade of flirting with mass personalization, we’ve learned it can be a double-edged sword: it’s so tempting to customiz..
An explanation of three emerging technologies that take much of the potential risk out of product innovation.
The End of Product Failu..
A “product” today is rarely just physical, but consumer’s expectations for meaningful product experiences are greater than ever. The chall..
A short promo video I helped put together in anticipation of Ziba’s fifth panel discussion, on the future of product design. The idea is p..
What if buying a washing machine was more like commissioning a couture gown?
Co-written with Sohrab Vossoughi, CEO and Founder of Ziba
A detailed, somewhat wonky exploration of the emotional meanings that different kinds of surfaces imply. Gray Holland is a master Industri..