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Designers love to call themselves storytellers, but well-developed narrative is a difficult, powerful craft that’s in short supply in the ..

Artificial Intelligence holds enormous promise, not just in making technology more effective and proactive, but in actively improving our ..

“Designers are storytellers,” we’ve often heard, but rarely do we dig down into what that really means. Narrative plays a huge, hidden r..

Drawing on lessons learned while writing an earlier article (“Just Easy Enough“), this talk explores a series of dilemmas with strongl..

The internet has gotten meaner and less trustworthy, but there is hope. It could just be a design problem.

Whether we’re talking about ..

In our endless quest to make everything easier to use, what are we losing? Is our fetishism of high-touch, manual, artisanal experiences a..

Customer Relationship Management software is often hailed as a breakthrough for companies wishing to transform the way they connect with t..

I co-wrote and edited a book for O’Reilly Media with Amber Case, renowned interaction design strategist and cyborg anthropologist. Calm Te..

Enterprise devices are everywhere, but they’re crippled by ancient operating systems that lag a decade behind their consumer equivalents, ..

When Amazon unveiled its much-anticipated Fire Phone, they made the same mistake as many newcomers to consumer electronics do: they put to..

As of January 2014, Bluetooth speakers have become a kind of design playground, giving tech companies an opportunity to flex their creativ..

When technology shakes things up, it does it by integrating smoothly into our lives. But that’s the opposite of what happens at CES.

Co-w..