customization

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As technology’s role in medicine grows, it promises to make therapies more effective through better use of data to shape treatment, or thr..

After more than a decade of flirting with mass personalization, we’ve learned it can be a double-edged sword: it’s so tempting to customiz..

A Gen X designer reflects on his interactions with Millennial-run startups as clients, and sees plenty of cause for optimism.

How Mille..

A “product” today is rarely just physical, but consumer’s expectations for meaningful product experiences are greater than ever. The chall..

A short promo video I helped put together in anticipation of Ziba’s fifth panel discussion, on the future of product design. The idea is p..

What if buying a washing machine was more like commissioning a couture gown?

Co-written with Sohrab Vossoughi, CEO and Founder of Ziba

Businesses sit on data goldmines, but few leverage the data to improve customer service. In the end, the data about the customer you’re ta..

“Shrink it and pink it” has never been a legitimate approach to women-focused products, but it’s still common nonetheless. As consumer exp..