After more than a decade of flirting with mass personalization, we’ve learned it can be a double-edged sword: it’s so tempting to customiz..
If CES 2014 proved anything, it’s that designers finally have the tools to truly influence behavioral patterns. Watch out, world.
Companies would do well to develop their own set of standards–a defined corporate culture that ultimately allows for greater flexibility a..
Businesses sit on data goldmines, but few leverage the data to improve customer service. In the end, the data about the customer you’re ta..