If you suggest there’s a housing crisis in the Bay Area or other major US cities, you’ll probably get a chorus of agreement. But suggest t..
We’re entering a new era of rhetoric. We hear daily that we’re living in a “post-fact” reality where politicians and press secretaries spo..
It’s tempting for brands to think of Gen Z as “like Gen Y, but more so”, but this would be a mistake. Not only is America’s current under-..
It’s early November in Portland, Oregon, and Dan Savage—probably America’s best-known sex-advice columnist—is standing on the stage of a f..
The internet has gotten meaner and less trustworthy, but there is hope. It could just be a design problem.
Whether we’re talking about ..
The city of Portland needs to rethink its approach to housing development, or risk losing what made it such a vibrant city in the first pl..
After more than a decade of flirting with mass personalization, we’ve learned it can be a double-edged sword: it’s so tempting to customiz..
In our endless quest to make everything easier to use, what are we losing? Is our fetishism of high-touch, manual, artisanal experiences a..
Customer Relationship Management software is often hailed as a breakthrough for companies wishing to transform the way they connect with t..
XPLANE is a strategic design and communication consultancy in Portland, Oregon, that does something almost unheard of: they help organizat..
I co-wrote and edited a book for O’Reilly Media with Amber Case, renowned interaction design strategist and cyborg anthropologist. Calm Te..
An explanation of three emerging technologies that take much of the potential risk out of product innovation.
The End of Product Failu..